Question 1

Are you a factory or a trading company?

Accepted Answer

We are a direct manufacturer, not a trading company. Shenzhen KOPOSON Technology Co., Ltd. was founded in 2009 and makes replacement batteries for Apple iPhone in-house — cells, BMS design and full assembly under one roof. Ordering factory-direct removes the middleman, so distributors, importers and repair chains receive consistent wholesale pricing, stable quality and flexible OEM/ODM options.

Question 2

How do you ship wholesale orders, and how long does delivery take?

Accepted Answer

For wholesale iPhone battery orders we offer DHL, FedEx and UPS express (typically 4-8 business days), air freight for larger volumes, and sea freight for bulk container orders. Lithium-battery shipments travel with the required MSDS and safety documents; UN38.3 reports are available on request. We can also deliver free of charge to your designated forwarder or warehouse in China.

Question 3

What are your payment terms?

Accepted Answer

Standard wholesale terms are 30% deposit by T/T to start production and the 70% balance before shipment. For established long-term customers we can discuss net-term or BACS arrangements. Sample and first orders are paid in full before dispatch. One fixed wholesale price applies per customer and per product.

Question 4

Which payment methods do you accept?

Accepted Answer

We accept T/T bank transfer as the primary method for wholesale orders, plus PayPal and Western Union for samples and smaller orders. Irrevocable L/C at sight can be arranged for large-volume orders, and orders placed through our Alibaba store are covered by Alibaba Trade Assurance. Payment details are confirmed on the proforma invoice before production.

Question 5

What is your warranty and quality policy?

Accepted Answer

Every iPhone replacement battery passes incoming-cell, BMS and finished-product QC before shipment and is covered by a 12-month quality warranty. Confirmed DOA units are replaced or credited on your next order, and an agreed defect allowance applies to bulk shipments. Each batch keeps test records for traceability. Please report any issue within 15 days of receiving the goods, with photos or a short test video, and our after-sales team will provide a solution within one working day.

Question 6

What is your MOQ, and can I mix iPhone models in one order?

Accepted Answer

Our MOQ is flexible for wholesale buyers, and you can mix different iPhone models and grades (standard and high-capacity) in a single order. Samples are available before bulk, and the sample fee can be deducted from your first bulk order. Pricing follows tiered wholesale quantities — the more you order, the lower the unit cost — with one consistent price per customer and per product. Send us your model and quantity list for a quotation within 24 hours.

Question 7

Do you provide OEM and ODM services?

Accepted Answer

Yes. As the manufacturer we offer full OEM/ODM for wholesale and private-label customers: custom logo printing, neutral or branded retail boxes, blister and bulk packaging, and standard or high-capacity grades. We can also adjust labels, manuals and outer cartons to your market. Tooling cost and MOQ depend on the level of customization — send your requirements and our team will confirm feasibility, pricing and lead time.

Question 8

Can I order samples before placing a bulk order?

Accepted Answer

Yes. Samples of in-stock iPhone models can be sent by DHL, FedEx or UPS within a few days. A small sample fee and courier cost apply for new customers, and the sample fee is deductible from your first bulk order. Samples let you verify fit, capacity, cycle performance and packaging before committing to volume. Tell us the models and grades you want to evaluate and we will prepare a sample proforma invoice.

Question 9

Which iPhone models do you keep in stock?

Accepted Answer

We keep regular stock of mainstream replacement batteries from iPhone 6 through iPhone 14 Pro Max, in both standard and high-capacity grades. Less common or older models and large OEM orders are produced to a production schedule. Because stock changes weekly, send us your target model list and we will confirm current availability, grades and lead time within 24 hours. We do not list models we cannot reliably supply.

FAQ

Common FAQ

Are you a factory or a trading company?

How do you ship wholesale orders, and how long does delivery take?

What are your payment terms?

Which payment methods do you accept?

What is your warranty and quality policy?

What is your MOQ, and can I mix iPhone models in one order?

Do you provide OEM and ODM services?

Can I order samples before placing a bulk order?

Which iPhone models do you keep in stock?

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